In accordance with our values and the trust you have placed with us, Oriental Balance applies the highest standards to all the information you have provided to us.
Your information is kept safe, not shared with anyone except for internal use such as sending you the products that you have ordered, and only kept for as long as necessary.
If you have any concerns, questions or suggestions, feel free to contact us anytime at privacy(at)orientalbalance.com
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, place an order, use any of our services, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Where the requested service is a personalized service such as the Oriental Balance Online Diagnosis service, failure to provide the requested data may prevent the Company from providing the service to you.
This type of data includes, but is not limited to:
(a) Your age;
(c) Information about your health;
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To administer a contest, promotion, survey or other online or offline feature by Oriental Balance Limited
– To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
– To disclose as permitted by Hong Kong law
The email address you provide for order processing, may be used to send you
Note: If at any time you would like to unsubscribe from receiving future emails, please send a blank email to unsubscribe(at)orientalbalance.com.
All users of our site may make any changes to their profile information at anytime by logging into their Membership page. All health information is stored as diagnosis profiles against completed Oriental Balance Online Diagnosis surveys. Such health information is deleted by the Company upon request through service(at)orientalbalance.com or by the user directly trough the deletion of the respective diagnosis profiles.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CHILDRENS PRIVACY PROTECTION
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.orientalbalance.com/service/termsandconditions
This policy was last modified on 1 Feb 2013
Flat G2, 11/F, Block B, No 17 – 23 Kwai Fung Crescent, Kwai Chung, Hong Kong
+852 8170 1060